Ask us anything. If you have a question that’s not in the list below please contact us.
Product Related FAQs
How can I be sure of the quality and safety of this dietary supplement?
Our supplement is expertly crafted in state-of-the-art facilities, ensuring the highest quality and safety standards. Each batch undergoes rigorous third-party testing for quality, purity, and potency. You can scan the barcode on the product to access detailed information about all ingredients and third-party test results for potency, heavy metals, and purity testing.
What sets the Naked Label feature apart, and how does it benefit consumers?
The Naked Label feature allows consumers to scan the product barcode and access comprehensive information about all the ingredients. It also provides third-party test results for potency, heavy metal levels, and purity testing. This transparency ensures that consumers have complete knowledge about the product, instilling confidence in its quality and safety.
Orders & Shipping
How does the your subscription work?
You simply sign up for our product and choose the products you want to receive in your order every one, two or three months. You can cancel your subscription at any time.
I just placed my order. What happens next?
You will receive an email from us letting you know your order has been received. Smile! Your order will be at your door within 4-10 business days.
What if I need to edit the products in my order after I’ve ordered?
We are not able to edit an order after it has been placed, but please contact us so we can help find an alternative solution.
How do I modify a future subscription?
Log in to your account and click "manage subscriptions".
To add a new item, click "Add a Product" then select your desired product.
To edit the quantity of an existing subscription, click your active subscription, then click the product you'd like to edit. Adjust the quantity, then click "Update".
Is shipping free?
Orders over $49.00 in the Continental US include free shipping. A flat-rate shipping fee of $5.99 applies to all orders under $49.00.
Orders over $75.00 in Hawaii and Alaska include free shipping. A flat-rate shipping fee of $24.99 applies to all orders under $75.00.
Please note shipping rates apply to both one-time purchases and subscriptions.
Do you ship outside the U.S.?
We currently do not ship orders internationally, however, this is subject to change. We are working to open up this option again for our international customers.
How do I purchase your products without a subscription?
You can purchase any of our products through the store.
Will my subscription auto renew?
Yes, all subscriptions will continue to renew until you choose to cancel.
What is your cancellation policy?
Subscriptions can be cancelled at any time. If you choose to cancel after your order has been processed you will still receive and be charged for that order. Click here to learn how to return your products.
What is your price matching policy?
We do not refund the difference or offer price adjustments due to sales, promotions or other discounts offered for purchases made outside of the promotional period.
Account Details
How do I reset my password?
You can reset your password through the login landing page.
How do I change my shipping or billing address?
No worries! Just log into your account and click 'Edit' under the Shipping Address section. From there, click 'Edit' under your default address and save your new information on the following page.
How do I update my payment information?
Simply log into your account and you can update your payment information by clicking 'Edit' under the 'Credit Card' section.
How do I know my account is secure?
We are a Shopify Merchant. All transactions are conducted over secure SSL connections and we are fully PCI Level-1 Compliant.
How do you use or share my information?
We use your personal information only to provide you with the best care and service. We never share your personal information. For a detailed view of our privacy policy, see here.
